(05) Case studyInstagram and the web

DiosaForever

The bags were made. They were never introduced.

Role
Social Media Manager
When
Oct 2022 to Jan 2023
Reporting
To the CEO
From the journey film · 2022
01

The brand

Diosa Forever makes wooden handbags. A genuinely novel product in a category that rarely produces one, sold direct to consumer, almost entirely through Instagram and their own site.

02

The situation

The full range was already manufactured. The account was already posting. It had been stuck at 100 followers.

03

The diagnosis

The problem was not frequency and it was not engagement. It was that the products had been made but never launched. Bags appeared on the feed with no order, no sequence, and no moment. Nothing arrived. Things just showed up.

For a brand whose entire proposition is visual and unfamiliar, a feed with no structure gives a first-time visitor nothing to understand.

04

The idea

I pitched the CEO a launch system: every bag gets a nine-post look.

One bag, nine posts, one block on the grid

Nine images per product, shot and paired so that they compose as a block on the grid. Each launch lands as a designed unit rather than a scatter of posts. The profile stops being an archive and becomes the storefront, because the grid itself is the thing a new visitor actually sees.

He backed it and I built it.

05

What I ran

  • Production. Organised and directed the model shoots that produced the imagery. There were no existing assets to work with.
  • Naming. Named the new bags coming to market.
  • Copy. Wrote the product descriptions, and the content for the company website.
  • Site. Managed the WordPress build.
  • Sales. Answered 100+ inbound Instagram DMs asking for prices and availability. The account stopped being a follower count and became an inbound channel.
06

Phase two

The nine-post system had a defined endpoint. Once the full range was launched, the account moved to its second mode: a luxury aesthetic built to hold the brand rather than sell a specific product.

I built that direction before I left. They ran it for a long time afterwards.

07

The growth engine

In my final month, Diosa took a booth at a college event. The founder fell ill the morning of, and I ran it.

Six people. Rather than staffing everyone behind the table, I split the team against three different jobs:

  • Two roaming the venue, pitching the page and converting people to follows on the spot
  • Two working the neighbouring booths
  • Two on the stall, including me, converting foot traffic and selling

The decision underneath it: a booth is usually treated as a place to sell product. I treated it as an acquisition channel for the online asset and put a third of the team purely against follower growth.

The account went in at 600 and came out at 900+.

A 50% lift in 48 hours, plus bags sold off the display.

08

The result

Instagram
100 → 900+in four months
The event
+300 in 48 hoursa 50% lift, over a third of total growth
Inbound
100+DM sales inquiries, handled personally
Longevity
Launch system and luxury direction both ran on after I left

The account no longer exists. Diosa later repositioned from handbags to women’s apparel and the handle was lost.